It was a very productive week and I'm happy to say that my coding (and subsequent sub-coding) are completed. I'm finding that some of the codes I expected to be using actually appeared very few times within my data and others that were near the bottom of my priority list, such as role-play vs. simulations were commented on quite often and provided a larger are of focus. I'm definitely getting the idea that as I finish up my analysis portion, some of the areas I expected to make up a large portion of my results are not going to end up that way. I'm glad I have been able to approach this with little expectation and an open mind because if I had been trying to prove something...I would be failing at it miserably right now. As it stands, I'm starting to wonder if anyone has truly spent enough time analyzing the pros and cons of simulation-based training with a customer service environment. There are a couple of people who have been very information on the subject but the information is truly few and far between, with very small piecemeal amounts of data dispersed through the readings.
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Hey Andrea!
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AuthorANDREA BINNINGTON Archives
April 2015
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