Jordanna was a great help again tonight, as always. We focused on my direction for my thesis and how I can start looking for items in my lit review. I may need to broaden my scope out a little bit and take a look at simulation-based training for things like soft skills instead of specifically customer service as a concept. I may need to change and broaden my metrics as well, perhaps realizing the secondary research may not provide enough details on the metrics I initially thought I would be using. I'm going to focus on some business related journals, HR databases that I have access to through my CHRP membership and some training and development journals for additional literature options.
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AuthorANDREA BINNINGTON Archives
April 2015
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