Well, at least my thesis will have some humour inside of it when I finally do a presentation down the road. As it turns out, I am really bad at creating codes for my analysis. I thought it would be a simple task to use this list I already created to sift through the literature and pull out of the areas of focus that I was certain I was going to find. As it turns out, at least 3 of the codes I selected did not show up even in even on document after my full coding process was done. How is that possible? I thought that I had selected some obvious codes that would surely apply to simulation-based training with regards to customer service skills but I was incorrect. I will choose to call it a learning experience not to look for specific things in my analysis but to allow what is there to come forward itself. I went in with a plan and an expectation and the tables were turned completely on me and I have learned my lesson.
Just for interest's sake, here are the 4 codes ( I just found another) that never appeared a single time, but ended up being valuable in that they allowed me to determine what was missing from the literature for future review and research purposes.
Telephone/Phone skills
Reduced Training Time
Online Training
No Change/No Improvement
Just for interest's sake, here are the 4 codes ( I just found another) that never appeared a single time, but ended up being valuable in that they allowed me to determine what was missing from the literature for future review and research purposes.
Telephone/Phone skills
Reduced Training Time
Online Training
No Change/No Improvement